Frequently asked questions
Refund and Exchange
Order ID: You can you can chek it in your Amazon account's order history.
Product Name: You can you can chek it in your Amazon account's order history, as well as on the packaging
or manual of the product.
Some products come with a watermark showing the model number and/or name of the product.
Refund or Exchange:Please enter your preference, and we will do our best to take into account your needs.
Reason for Request: Enter a short description of the problem here, e.g. "defective".
Series No.: Depending on the product, the Series No. can be found on the main body of the product or on a charging cable that came with the product.
The email address you provide for order processing, may be used to send you information and updates to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
12-Month Warranty for Quality-Related Issues
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs. Please note: Any provided shipping labels must be used within 20 days of purchase.
1. What isn’t covered by the warranty?
● Purchases from unauthorized resellers
● Improperly operated devices
● Lost or stolen products
● Purchases made over 12 months ago (unless otherwise stated)
● Non quality-related issues (after 30 days of purchase)
● Free products
2. When does the warranty begin?
It begins the day you place your order.
3. How do I claim the warranty?
Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at firstname.lastname@example.org
4. Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.