Dear Customer,

      Thank you for taking the time to write a review. We would like to sincerely apologize for your experience. Please accept our deepest apologies in this regards, however, we consider that the instructions are not followed correctly.

      In hope that you will accept our commitment to satisfying you, we are offering help in setting up or if this does not help, then a free replacement, please contact us on the link below so we can work this out with you one-on-one.